- Customer Service
If you still have questions after consulting this page, please contact us:
How do I shop on this site?
Customer Service is available 7:00 a.m. to 9:00 p.m. C.S.T. Monday-Friday and 8:00a.m. to 5:00 p.m Saturday-Sunday
For your shopping convenience, we use what's called a "shopping cart" to help you order online. This shopping cart works just the same as a real shopping cart -- it collects items you want to purchase until it's checkout time!
Simply browse the store and when you want to purchase an item, just click "order" and that item is added to your cart. After ordering each item, you'll be given a "view order" screen that displays your items as well as a subtotal. When you are finished shopping, click "checkout" (a link on "view order" screen) and follow the easy steps from there.
How do I change quantities?
When you click "order", one of the selected item is added to your shopping cart. If you want more than one, simply adjust the quantity on the "view order" screen (that loads directly after clicking the "order" button), and click the "update" button. If you ever want to remove an item from your cart, just enter "0" in the quantity field, then click the "update" button.
Can I order your personalized items on the site?
Yes, you can! Order the personalized items, and you will be prompted to enter personalized or customized information (name, coat of arms, etc.) when you get to the checkout screen. Your personalized information will be summarized on your order receipt.
How do I order multiples of the same personalized item (with different names)?
When you get to the desired personalized item's detail page, click "order". On the following screen you can change the quantity for that item. Then, when you get to checkout you will be prompted for personalized information. Go ahead and enter all of the names you want for that item in that space. If you have any additional instructions for us, include them in the "Order Comments" section of the checkout form.
What does it mean when an item is "Shipped Free?"
Since our shipping costs are based on the total cost of your order, "shipped free" means that the price of that item won't be factored into your shipping charge. If you order only items shipped free, your shipping charge will be 0. Free shipping on these items only applies to standard shipping.
What credit cards do you accept?
We accept Visa, MasterCard, Discover, American Express and Diner's Club.
Can you bill me and send my gift to a different address (gift)?
Absolutely! On the checkout form there is space for you to enter a shipping address that can be different from the billing address (your own). You might also like to know we will include a FREE gift card using your text, upon request. Click for more information.
Can I include a Gift Card if my order is sent to another person?
Yes! We will include a free gift card upon request. You can add gift cards for each item on your order at checkout. Click for more information.
What if prices are incorrect?
All purchases are subject to current catalog/website pricing. The company reserves the right to correct any pricing errors that might occur in the production of emails, banners and website. Should an error occur in pricing, the customer shall have the option of paying the correct price less 10%* or receive a full refund.
*Items with MAP (Minimum Advertised Price) will not qualify for the discount.