- Customer Service
If the item is damaged or defective, please call us immediately for instructions. Damage claims must be filed within 7 days of receipt of goods. Claims for defective items must be made within 30 days upon receipt of goods. Normal wear is not considered a defect.
If the item shipped separately to you by our vendor (drop ship item), please call for instructions. Personalized shipped separately items are refunded in the form of a gift certificate equal to the original price paid or a merchandise exchange. These items have a 90 day return period.
If, for any reason, you are not satisfied with any Femail Creation purchase, simply return it within 90 days and we will promptly refund the item price, or replace the product free of charge. Returned items should be in original condition. Normal time to process your return is 10-14 days upon receipt of package.
When returning any part of your order, please print and complete this form and enclose with your shipment. Carefully secure the package and the merchandise to prevent damage in transit. When proof of purchase is not available, we refund the most recent price charged for the item in the form of a Gift Certificate. Send package to:
218 Massengale Road
Clarksville, AR 72830
Please insure your return for the full value and retain all of your postal and insurance receipts. A traceable method of shipping must be used. Any taxes you paid will be refunded. Gift wrapping is not refundable. We do not refund shipping or handling fees unless the return is a result of an error we made or if the item was damaged or defective. WE WILL NOT CREDIT SHIPPING COSTS THAT EXCEED THE ORIGINAL ORDER'S SHIPPING CHARGES: DO NOT SEND YOUR RETURN VIA AN EXPRESS SERVICE. YOUR PACKAGING FEES ARE NOT REIMBURSABLE.
Exchanges are only charged a shipping fee of $5.95