- Customer Service
- Loyalty Terms And Conditions
Customer Loyalty Terms and Conditions
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE PARTICIPATING IN THIS PROGRAM
This Loyalty Points Program is brought to you by Femail Creations. Participation and benefits shall
be considered void where prohibited by law. Taxes may apply where required by
law. Femail Creations assumes no liability for any user's participation that contravenes the laws or
regulations of his or her state. Your participation is subject to present and future program
rules. Your participation is valid only at Femail Creations and rewards may only be earned and redeemed
on Femail Creations.
The Loyalty Points Program is available to all Femail Creations Customers. A user will accumulate Loyalty Points
for the following actions relating to his or her account as set forth below:
with every dollar Spent, but not for any amount spent on taxes
or shipping costs. For the avoidance of doubt, Loyalty Points are only earned for money actually
spent on the product, not for the amounts of any discounts or payment by gift card. If an order is
cancelled, any Loyalty Points awarded for the purchase will be cancelled. If a product is
returned, Femail Creations reserves the right to cancel the Loyalty Points awarded for the purchase of such
= subscribe to the Femail Creations Weekly Specials using the special link on the Femail Creations Website.
= When you post a photo using #FEMAILCREATIONS. Limit 2 Per Month
= first time you follow us on Instagram or Pinterest or the first time you ‘Like’ our Facebook Page
= create a Femail Creations Account
= when each referral (who is not already an Femail Creations customer) makes his/her first
purchase on Femail Creations after registering for our newsletter using his/her email address you provided to
us, provided that the purchase is made within 6 months of registering for our newsletter.
= On your 5th Purchase within a Year.
= On your 10th Purchase within a Year.
From time to time, Femail Creations may temporarily amend the Loyalty Point reward equations, without
notice to the users.
A user only earns Loyalty Points based on activity on and via the Femail Creations website.
Users may opt to purchase products without using their Loyalty Points.
Users will be able to check the amount of Loyalty Points accumulated in their account by logging
into the MyAccount section and viewing the dashboard.
Users may not redeem or exchange accumulated Loyalty Points for cash.
Users may not give/donate/transfer/share their Loyalty Points to another User’s account.
Femail Creations specifically reserves the right to terminate, cancel, suspend and/or modify the Femail Creations Loyalty
Points Program, or any specific User's participation in the Femail Creations Loyalty Points Program, if any fraud,
virus or other technical problem corrupts the administration, security, safety or proper function of
the Femail Creations Loyalty Points Program, as determined by Femail Creations in its sole discretion. In
addition, Femail Creations reserves the right to terminate, cancel, suspend and/or permanently ban any
specific User's participation in the Femail Creations Loyalty Points Program if Femail Creations suspects that such User is
conducting fraudulent activity to acquire, accumulate or spend Loyalty points including, but not
limited to, by a User creating multiple Rewards accounts, false referrals, etc.
Redeeming Loyalty Points
Loyalty Points may only be redeemed on Femail Creations. Loyalty Points may only be redeemed for a
discount off the purchase price of an item. Loyalty Points may not be redeemed for payment of
taxes or shipping costs. Unless otherwise indicated by Femail Creations, Loyalty Points may be redeemed in
conjunction with discounts or offers granted by Femail Creations. Femail Creations may limit the number of Loyalty Points
which may be redeemed at one time. Users must accumulate 100 Loyalty Points before being
eligible to redeem Loyalty Points. Users with less than 100 Loyalty Points will not be able to
redeem those Loyalty Points until they have acquired at least 100 Loyalty Points. Users wishing to
redeem Loyalty Points will receive $5 off the purchase price of their order in redemption of 100
Loyalty Points, which will thereby be deducted from the User's count of Loyalty Points. The system
will update the User’s remaining Loyalty Points immediately after Loyalty Points are redeemed.
Loyalty Points cannot be applied to prior purchases or for the purchase of Femail Creations eGift
Cards. Femail Creations may determine, in its sole discretion, to restrict the redemption of Loyalty Points with
respect to certain products. Other Femail Creations restrictions may apply.
Expiration of Loyalty Points
Each Loyalty Point will expire one (1) year after being earned, if not redeemed prior to the
expiration date. Femail Creations reserves the right to extend the expiration date, in its own discretion, on an
individual user basis. Any Loyalty Points earned before April 1, 2018 (which therefore should expire
on April 1, 2019), will be given a three (3) month grace period, such that they will expire on September
You may view your account activity online at Femail Creations. The information you provide will be handled in
Participation in the Femail Creations Loyalty Points Program is a privilege granted to Femail Creations users and
as such can be suspended, revoked or terminated at any time by Femail Creations for any reason or
for no reason. In the event of termination of your participation, all benefits including all
accrued Loyalty Points and other program benefits will automatically and immediately
Femail Creations reserves the right to vary any or all of the terms of the Femail Creations Loyalty Points Program, to amend
these Terms of Service, or to terminate the Femail Creations Loyalty Points Program, at any time without notice
and without further obligations to users, including, but not limited to, modifications which: a)
govern Loyalty Points earned on and after the date of the change; or b) change the value of
already accumulated Loyalty Points. Notice of any such changes, amendments or termination will
be provided to users via message or email, or by being posted on the Femail Creations website and will be
effective immediately, unless otherwise stated in such notification.