Privacy & Security
This website is owned and operated by Femail Creations. We understand that many visitors to our website are concerned about the information they provide and how we handle that information. The purpose of this Privacy & Security Statement is to address those concerns, but please contact us if you have any questions. We may make changes to this Privacy & Security Statement from time to time, you should check this Statement periodically. The date of posting this statement is 09/29/2023 and this Privacy & Security Statement replaces any previous version.
For purposes of this Privacy & Security Statement, the term “website” includes all Femail Creations internet sites and mobile applications.
Securing your information is a company priority, we use reasonable security measures to help protect your personal information. Your account information is protected by the password you use to access your online account. We use a technology called Secure Sockets Layer (SSL) encryption, which is the standard for performing secure transactions. When you make a purchase, request a catalog, or create an account on our website, your transactional information is transmitted in a safe, encrypted format.
Our website and social media pages may provide links to other websites owned or operated by third parties as a convenience to our visitors. We have no control over linked sites and make no representations about any content or material available at these locations. We are not responsible for the content of those sites. Links are not intended to imply sponsorship, affiliation, or endorsement. Such linked sites may have privacy policies that differ from this Privacy Statement. The terms of this Privacy Statement do not apply to any third-party websites that are accessed from links found on our website or social media pages.
Information We Share with Others and Your Privacy Rights
From time to time, we make our customer file (including, but not limited to names and addresses) and general shopping activity available to third-party marketing partners for commercial purposes and other reputable companies whose products or services we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. We do not share email addresses for this purpose. If you do not want to receive mailings from other reputable companies and prefer that we do not share any information with these companies, please contact us toll free at 800-996-9223 or email firstname.lastname@example.org.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
We also gather information about how visitors navigate through our website by using clickstream data gathered with "cookies" and other online tools such as "pixel tags."
COLLECTION OF PERSONAL DATA
PERSONAL DATA YOU PROVIDE DIRECTLY TO US
We collect personal data directly from you when you interact with us or use our Services. The types of personal data we collect depend on how you interact with us or use our Services. We may collect the following categories of personal data.
- Profile Data. We collect any information or content you provide to us when you register for an account, create a profile, or participate in or register for our ambassador or membership programs. Examples of the information we collect include your name, email, phone number, login name and password, address, payment or banking information, birthday, or events attended in connection with our ambassador program.
- Demographic Data. We may collect specific or general demographic data when you fill out forms or surveys on our Services or in our stores or sign up for and participate in events, contests, sweepstakes, promotions, and special programs that we provide. Examples of such information include age, gender, zip code, state, and country.
- Transaction Data. We collect transaction information related to the use of our Services or your purchases. Examples of information collected include the type of products or services requested or provided, order details, delivery information, the amount charged, payment method, billing or shipping information, customization services, and information about any products or services you returned or exchanged with us.
- Communications Data. We collect information when you communicate with us or others on our Services, such as when you request additional information about products or services, interact with our customer service team or store associates, or sign up to receive our e-mail newsletters or marketing messages. We also collect communications data when you interact with us on social media, such as by tagging us and/or our products or permitting us to follow your social media profile. Examples of such data may include your contact information, the date and time of your communications, online identifiers, social media profile, and the content of your communications.
- User Content Data. We collect any other information or content you provide to us, such as when you provide design or product feedback or make other submissions to us, participate in any of our experiential offerings in our stores or at other locations sponsored by us, or use other features of our Services that may be offered from time to time, which may require the collection of certain personal data in order to utilize the features. Examples of user content data may include information about your size, fit, goals, opinions, feedback, preferences, and any other personal data you choose to provide in your interactions with us.
Information We Provide to You
We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or email updates, or if you prefer to receive them less frequently, please visit the My Account section of our site(s) or contact us at the address shown below. You can also unsubscribe from our email updates using the link provided in each edition of the email.
218 Massengale Road
Clarksville, AR 72830
Cookies and Pixel Tags
A cookie is a small data file stored by your web browser on your computer. Cookies enable you to place an order on our website. They also allow us to enhance and personalize your online shopping experience, so the information you receive is more relevant to you.
- Remember what items are in your shopping cart
- Recognize you when you return to our website
- Enables faster checkout if you have created an account at femailcreations.com
- Study how our customers navigate through our website and which products they request in site searches
- Deliver personalized marketing messages
We also use pixel tags – tiny graphic images – to tell us what parts of our website you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you emails in a format you can read and let us know when you have opened an email message from us.
We also contract with third-party advertising companies to serve ads on our behalf across the Internet. To do this, they will collect anonymous information about your visits to our website and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements. These targeted advertisements may appear on other sites that you visit. This anonymous information is collected through the use of a cookie or pixel tag – industry-standard technology used by most major websites. No personally identifiable information is collected in this process.
How We Use Email
When you provide us with your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our email gift cards will receive an email notifying them of the gift and instructing them how to redeem it.
We may also send promotional emails about products, special offers, services or events we believe may be of interest to you. It is our intent to send promotional emails only to those who wish to receive them. We provide instructions on how to unsubscribe in each email and within the My Account section of our website.
Children's privacy is important to us. We do not knowingly collect personal information from children under 13 years of age. Any communication we get that is identified as being from a child under 13 will not be kept.
We collect and process your personal information on the basis that your personal information is required for us to provide the website, products and services to you under our contract with you or for the legitimate purposes set out in this Policy. You have choices related to how we use and share your personal information. You always have the right to request that we:
- provide you with information about how we use your personal information;
- give you access to, and a copy of, your personal information that we store on our system;
- update, correct or delete your information held in our files;
- stop using, and require that third parties stop using, some or all of your personal information for certain purposes, even if you continue to use our site or services; and
- discontinue contacting you.
To exercise any of your rights contact us toll free at 800-996-9223 or email email@example.com
Information for California Residents
California residents are granted certain rights under the California Consumer Privacy Act (CCPA). Please see below for more information. As allowed by CCPA, Femail Creations may ask you to confirm certain pieces of personal information so that we may validate your identity and properly service your request.
Delete My Personal Information: You may request that Femail Creations delete your personal information and direct its service providers to do the same by visiting our CCPA-CPRA compliance policy options page. Once we receive your submission, we will (to the extent required by law) delete your personal information and notify you if any exception to this process occurs.
Access My Personal Information: You may request that Femail Creations provide you with a copy of the personal information that we hold by selecting the option on our CCPA-CPRA compliance policy options page. You may ask us for this information up to two times in a rolling twelve-month period. When you make the request, the information provided may be limited to personal information we collected about you in the previous 12 months.
Opt Out of the Sale of My Personal Information: Femail Creations will occasionally transfer your data to third parties in a manner that may constitute a "sale" under CCPA. The definition of "sale" is very broad and includes routine marketing activities that Femail Creations engages in.
As a California resident, you may opt out of these transfers by following this link and making your desired selections. Please note that submitting this request does not opt you out of all marketing activities, only those recognized as a "sale" within the meaning of the CCPA.
Femail Creations will never discriminate against you for exercising any of these rights, but you may lose access to certain functionality or the ability to interact with certain programs or offers due to changes in the personal information Femail Creations has access to after complying with your privacy request(s).
US Laws Compliance
For information regarding the laws in the following states: California (CCPA-CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA).
Information for Canada Residents
To exercise any of your rights contact us toll free at 800-996-9223 or email firstname.lastname@example.org